Dear Gabriel,
Thank you for contacting Gearbest about your order.
This is an update about following item. We are sorry to let you know that we cannot ship it at this time.
remain items
sku*quantity:170121701 * 1 , XIAOMI Redmi Note 3 Pro 32GB 4G Phablet
PB0110101 * 1 , WN - 20 EU Standard Plug Mini Power Adapter
Please consider these 3 options:
Option 1 Choose an alternative product(s) of Equivalent Value.
If you choose this option,please give us the link of the product you would like and advise the size/color/verison you need.
If there is any price difference with the original item, we will either refund it to you or send you an invoice to pay for it.
Option 2 Cancel and refund (store credit and extra points available for orders paid from payment account)
In that case, we will refund you 169.99USD to your GB Wallet(store credit) and reward you with extra points. (e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc)
You can use both your wallet and points to purchase your future products.(Note: Orders paid with wallet are not subject to extra points.)
To know more about wallet:
http://www.gearbest.com/about/gb-wallet.html
Learn more about points:
http://www.gearbest.com/about/about-points.html
The refund can be completed within 24 hours.
Option 3 Cancel and refund to your original payment account
Would you please let me know your decision ?
Once again, we sincerely apologize for any inconvenience caused and we look forward to hearing from you.
Thank you for your understanding.
Best regards
Jerica
Gearbest Customer Service
http://www.gearbest.com/