Boa tarde galera, tudo certo?
Estou vindo aqui para deixar o meu historico de um RMA solicitado para a minha Radeon HD 5850 da XFX.
Entrei em contato com o pessoal da XFX no inicio de março, pois a HD 5850 morreu aparentemente sem motivo aparente nem nada.
Eles abriram um chamdo de RMA, enviei a placa pra eles e agora eles finalizaram me enviando uma nova VGA, não sei qual o modelo que me mandaram, porém gostaria de deixar aqui mais um exemplo do bom trabalho e prontidao do suporte XFX:
Segue abaixo:
[ 3/6/2012 12:35:43 PM] Caros técnicos XFX, Bom dia. Gostaria de saber como posso tentar o RMA de voces, uma vez que minha VGA parou de funcionar repentinamente sem nenhum motivo aparente. Nao ocorreram nenhum sinal de que a placa estaria para "morrer" como normalmente acontece.. a placa simplesmente parou de funcionar. Como posso realizar o procedimento para que a placa seja analisada por voces? Grato. No aguardo, Lucas Saraiva
[ERIK_A 3/9/2012 4:17:17 PM] Oi Lucas, Você testou esta placa em outro computador? Tendo XFX dar uma olhada na placa requer que você enviar o cartão para as nossas instalações na Califórnia. Certifique-se de informações de sua conta on-line tem um nome e sobrenome, endereço de melhor navegação, e um até o número de telefone data preenchido na seção Detalhes da Conta (http://xfxstorage.com/Support/ACCT_INFO.jpg). Tudo o que será precisa, no caso de RMA de serviços é necessária. - Erik ******* Hi Lucas, Have you tested this card into another computer? Having XFX take a look at the card requires you sending the card to our facility in california. Be sure your online account information has a full first and last name, best shipping address, and an up to date phone number filled out in the Account Details Section ( http://xfxstorage.com/Support/ACCT_INFO.jpg ). All that will be need in case RMA servicing is required. - Erik
[ 3/13/2012 5:37:15 PM] Hi Erik, thanks for the answer. Well, i``ve tested the VGA into another computers and it still not running, not a small sine of "life".... So due the actual facts i would like to start the RMA process with you guys... all my informations about adress and name are ok in my account details. Waiting for a answer to know how i`ll send the card for you. Thanks Again. Att, Lucas Saraiva.
[ERIK_A 3/14/2012 7:16:56 PM] Hello, I have authorized your RMA (Return Merchandise Authorization) so that you can send your XFX product(s) with serial(s) ********* in to get serviced. Your RMA number is ***********. Please copy and paste the following link into your browser, http://xfxstorage.com/Support/pca_rma_tc_ns.pdf This form contains all the details for sending your product in for warranty service. Please read this document carefully before sending your product in. The address being used for return shipping is Rua. ****** Bairro Jardim ******. If for some reason you need to use a different return shipping address or telephone number then please notify us immediately at rmashipping@xfxforce.com. Include your ticket number as the subject line. Changing the address in your online profile will NOT update the return address on the RMA.
[ 4/12/2012 7:04:14 PM] Erik, Good afternoon. I´m sorry that took too long for me to send the card for you. I did this today and i wanna you to know it. Here in brazil we use this site to track our packages... Correios: encomendas, rastreamento, telegramas, cep, cartas, selos, agncias e mais! at the option "RASTREAMENTO DE OBJETOS" you can see where the pack is. i would like to ask.. what is the time until i have a answer? Again, Thanks a lot for the help. Att, Lucas Saraiva
[ 4/12/2012 7:05:13 PM] Ooops... Sorry but, The Tracking Number is **************
[ERIK_A 4/12/2012 7:16:20 PM] Once the unit arrives here and is scanned in a notification will get posted to this ticket. - Erik
[MICHAELC 4/21/2012 1:34:17 AM] We have received your recent returns ref: ***********. Your returns will be passed to the RMA department for testing and diagnosis. We will notify you on completion. Thank You. XFX Support Team
[MICHAELC 5/1/2012 5:56:16 PM] Your recent returns ref: *********** has recently completed the testing process with the following status: {************ = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team
[ 5/2/2012 6:24:51 PM] Good Afternoon guys. Thanks for the heads up but, i didnt get what is the next step now. Could you guys explai what happens next? Thanks a Lot.
[MICHAELC 5/3/2012 9:25:18 PM] Hi Lucas; the last few messages were automated replies, we found your card faulty and a replacement is being shipped out so it should be ready to ship very shortly. There`s nothing we require from you at this point, but let us know if you have any questions. Thanks, Michael
[ALICE 5/7/2012 6:10:11 PM] We have despatched your recent returns ref: *********** via WWW.USPS.COM with tracking reference: ***********. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
[MICHAELC 5/9/2012 12:37:25 AM] We have now completed your recent returns ref: *********. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
Vlw galera! passei mais pra falar sobre isso que eu achei muito bom atendimento. Diferente, normalmente das empresas do brasil!!
Estou vindo aqui para deixar o meu historico de um RMA solicitado para a minha Radeon HD 5850 da XFX.
Entrei em contato com o pessoal da XFX no inicio de março, pois a HD 5850 morreu aparentemente sem motivo aparente nem nada.
Eles abriram um chamdo de RMA, enviei a placa pra eles e agora eles finalizaram me enviando uma nova VGA, não sei qual o modelo que me mandaram, porém gostaria de deixar aqui mais um exemplo do bom trabalho e prontidao do suporte XFX:
Segue abaixo:
[ 3/6/2012 12:35:43 PM] Caros técnicos XFX, Bom dia. Gostaria de saber como posso tentar o RMA de voces, uma vez que minha VGA parou de funcionar repentinamente sem nenhum motivo aparente. Nao ocorreram nenhum sinal de que a placa estaria para "morrer" como normalmente acontece.. a placa simplesmente parou de funcionar. Como posso realizar o procedimento para que a placa seja analisada por voces? Grato. No aguardo, Lucas Saraiva
[ERIK_A 3/9/2012 4:17:17 PM] Oi Lucas, Você testou esta placa em outro computador? Tendo XFX dar uma olhada na placa requer que você enviar o cartão para as nossas instalações na Califórnia. Certifique-se de informações de sua conta on-line tem um nome e sobrenome, endereço de melhor navegação, e um até o número de telefone data preenchido na seção Detalhes da Conta (http://xfxstorage.com/Support/ACCT_INFO.jpg). Tudo o que será precisa, no caso de RMA de serviços é necessária. - Erik ******* Hi Lucas, Have you tested this card into another computer? Having XFX take a look at the card requires you sending the card to our facility in california. Be sure your online account information has a full first and last name, best shipping address, and an up to date phone number filled out in the Account Details Section ( http://xfxstorage.com/Support/ACCT_INFO.jpg ). All that will be need in case RMA servicing is required. - Erik
[ 3/13/2012 5:37:15 PM] Hi Erik, thanks for the answer. Well, i``ve tested the VGA into another computers and it still not running, not a small sine of "life".... So due the actual facts i would like to start the RMA process with you guys... all my informations about adress and name are ok in my account details. Waiting for a answer to know how i`ll send the card for you. Thanks Again. Att, Lucas Saraiva.
[ERIK_A 3/14/2012 7:16:56 PM] Hello, I have authorized your RMA (Return Merchandise Authorization) so that you can send your XFX product(s) with serial(s) ********* in to get serviced. Your RMA number is ***********. Please copy and paste the following link into your browser, http://xfxstorage.com/Support/pca_rma_tc_ns.pdf This form contains all the details for sending your product in for warranty service. Please read this document carefully before sending your product in. The address being used for return shipping is Rua. ****** Bairro Jardim ******. If for some reason you need to use a different return shipping address or telephone number then please notify us immediately at rmashipping@xfxforce.com. Include your ticket number as the subject line. Changing the address in your online profile will NOT update the return address on the RMA.
[ 4/12/2012 7:04:14 PM] Erik, Good afternoon. I´m sorry that took too long for me to send the card for you. I did this today and i wanna you to know it. Here in brazil we use this site to track our packages... Correios: encomendas, rastreamento, telegramas, cep, cartas, selos, agncias e mais! at the option "RASTREAMENTO DE OBJETOS" you can see where the pack is. i would like to ask.. what is the time until i have a answer? Again, Thanks a lot for the help. Att, Lucas Saraiva
[ 4/12/2012 7:05:13 PM] Ooops... Sorry but, The Tracking Number is **************
[ERIK_A 4/12/2012 7:16:20 PM] Once the unit arrives here and is scanned in a notification will get posted to this ticket. - Erik
[MICHAELC 4/21/2012 1:34:17 AM] We have received your recent returns ref: ***********. Your returns will be passed to the RMA department for testing and diagnosis. We will notify you on completion. Thank You. XFX Support Team
[MICHAELC 5/1/2012 5:56:16 PM] Your recent returns ref: *********** has recently completed the testing process with the following status: {************ = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team
[ 5/2/2012 6:24:51 PM] Good Afternoon guys. Thanks for the heads up but, i didnt get what is the next step now. Could you guys explai what happens next? Thanks a Lot.
[MICHAELC 5/3/2012 9:25:18 PM] Hi Lucas; the last few messages were automated replies, we found your card faulty and a replacement is being shipped out so it should be ready to ship very shortly. There`s nothing we require from you at this point, but let us know if you have any questions. Thanks, Michael
[ALICE 5/7/2012 6:10:11 PM] We have despatched your recent returns ref: *********** via WWW.USPS.COM with tracking reference: ***********. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
[MICHAELC 5/9/2012 12:37:25 AM] We have now completed your recent returns ref: *********. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
Vlw galera! passei mais pra falar sobre isso que eu achei muito bom atendimento. Diferente, normalmente das empresas do brasil!!
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