Essa foi toda aminha conversa com o maldito atendente que nao vai e nao tem a minima boa vontade de resolver o meu caso.
SharatThanks for contacting EA Customer Experience, my name is Sharat. How may I assist you today?
youMinha conta foi hackeada Meu ID era Andsil75, Com o email
asolivei75@gmail.com
youMy account was hacked My ID was Andsil75, With email
asolivei75@gmail.com
youI had to make another account but still can not access my games
SharatI am sorry to hear that Andre and I understand your concern. Please don't worry, I would try my best to help you out with this issue.
SharatMay I have the activation codes of the games registered on your account?
youAs if I can not access my account but who changed everything hacked email, password, security code, the security response
SharatSure, I understand your point, however we require that code in order to track your hacked account.
SharatPlease provide me the activation codes that you have registered on that account.
youI have the game installed on my PC, if the codes entiverem within the games tells me how to recover
SharatYou can't recover the code through the game.
SharatIf you ahve purchased any CD version you would have the code in the manual.
Sharat* have
youI do not believeNo I bought the direct origin
youI'll take a look at my inbox to see if you have registered algoi
SharatOkay. Do you remember any soldier name that you have used in any of the game?
youyes, Ghost_ph in Battlefield 3
youAndsil75 in Fifa 13 or Fifa 14
youAndsil75 in Battlefield 4 Beta
SharatWould you mind if I place your chat on hold for couple of minutes?
youCONFIRMATION OF PURCHASE Payment: Visa Order Number: 1215701935 Date : 13 Sep 2013 22:19 GMT Purchased Item : Price : 2200 FIFA Points ( * ) $ 20 * The price includes VAT at the applicable rate. Total: $ 20 Please keep this email for your records. By making this purchase, you authorize EA to charge the price shown above to your payment method . VAT / GST included , if applicable . The purchase of digital or physical products EA is subject to the Terms of Sale EA, available in
http://tos.ea.com/legalapp/termsofsale/BR/pt/PC/ and , by virtue of virtual currency , the Contract Digital Services . DIGITAL SERVICES AGREEMENT By law , consumers in the European Union have the right to cancel this purchase within 14 days after it has been made: ( i ) after the date of purchase if you bought services (such as a digital product ) , and ( ii ) upon receipt where you bought a physical product . Note that you will lose your right of withdrawal if you start downloading your purchase before the end of this time period , if the performance of our services has already started or remove or unseal the sealed package of your physical product . Access Terms of Sale
http://tos.ea.com/legalapp/termsofsale/BR/pt/PC/ for more details . If I want to exercise your right to withdraw from the purchase of a physical product or sealed packed note that we can not refund your shipping costs , unless otherwise provided in the FAQs . See the FAQs for more details
http://help.ea.com/article/origin-eu-returns-and-cancellations . Seller : EA Swiss Sàrl , Place du Molard 8 , 1204 , Geneva , Switzerland . Entered in Geneva Companies Registry ( Registry of Companies Geneva) under the number CH -660- 2328005-8 Director : Jens Uwe Intat (if you reside in another country ) . For details about our VAT recor
youThat was when I bought fifa points
you Estimado(a) Andsil75, Agradecemos por utilizares a Origin! Clica ligação em baixo para verificares o teu endereço de correio eletrónico.
https://signin.ea.com/p/web/emailVerification?code=536878737E2894FC&email=asolivei75@gmail.com Se clicar na ligação acima não funcionar, copia e cola o URL numa nova janela do browser. Diverte-te a jogar! Os teus amigos na Origin
SharatPlease allow me a minute
youEstimated (a) Andsil75, Thanks for utilizares Origin! Click link below To check your email address.
https://signin.ea.com/p/web/emailVerification?code=536878737E2894FC&email=asolivei75% 40gmail.com If you click on the link above does not work, copy and paste the URL in a new browser window. Have fun playing! Your friends at Origin
SharatThank you for waiting. I appreciate your patience.
SharatMay I have the date of birth registered on your account?
youHello Andre silva olive Thank you for your order in store Origin. The product you have purchased the pre-sale is available for pre -loading . Click the link below to preloading . Note that the pre-sale items will not be available until the day of the launch . Order ID : 99999999 ID: 9999999 Product Name : FIFA 14 Release Date : September 23, 2013 Origin I HAVE Origin - To download your game just visit the " My Games " in Origin. You will receive an email with a release date when the game is ready. I DO NOT HAVE Origin - install the software , and then start pre -loading / downloading your games . Click here to download -
http://www.origin.com/download To download your game just visit the " My Games " in Origin. TO LOCATE YOUR ORDER If you have questions about your order , please visit :
http://store.origin.com and click the link to the Service Consumer . Note : This message was sent from an address notices , which can not receive emails . Please do not respond to this message .
SharatI would request you to provide me the answer for the above question.
you21/06/1975
youthis was my purchase of FIFA 14 pre order
SharatThank you. Please provide me the country name registered on the account.
youBrasil
youBrazil
SharatThank you for the information.
SharatLet me see if there is any alternative.
youplease help me, I do not have the code BF4 More you already saw that sent FIFA 14 pre order
SharatActually the reason why this is taking this long is because you don't have any game code.
SharatIf you have any game code it would have been easier to resolve this issue.
youyes
SharatDo you have any game code?
youHello Andre silva olive Thank you for your order in store Origin. The product you have purchased the pre-sale is available for pre -loading . Click the link below to preloading . Note that the pre-sale items will not be available until the day of the launch . Order ID :888888888 ID: 888888888 Product Name : FIFA 14 Release Date : September 23, 2013 Origin I HAVE Origin - To download your game just visit the " My Games " in Origin. You will receive an email with a release date when the game is ready. I DO NOT HAVE Origin - install the software , and then start pre -loading / downloading your games . Click here to download -
http://www.origin.com/download To download your game just visit the " My Games " in Origin. TO LOCATE YOUR ORDER If you have questions about your order , please visit :
http://store.origin.com and click the link to the Service Consumer . Note : This message was sent from an address notices , which can not receive emails . Please do not respond to this message .
youNot only have this up there
youonly confirmation of purchase FIFA 14.do BF4 I have
you Order ID : 88888888 ID: 88888888
youif this is so and the code of fifa 14
youA request: 88888888 ID: 8888888 Product Name: FIFA 14 Release Date: September 23, 2013
SharatI am afraid that your issue has to be escalated to the experts team. We have a specialized team that handles these issues. This team is available Monday through Saturday between the hours of (9AM-9PM GMT). Please call us at ( 0870 243 2435), select option one, and enter your case number (CASE# 10156718). When the advisor answers the phone, let them know you are calling about an escalated case and the advisor will get you to the proper team. For your convenience, you may choose to ring us using a VOIP service such as Skype or Googletalk.
SharatIs there any thing else I may assist you with?
youand not said anything, or proving with my email that I made the purchase more, I passed this number and the connection never completes says the number does not exist, so sorry that I lost my account even ...
SharatThe reason why your account verification is pending is because you don't have any game code. Without that, we are unable to complete your verification.
SharatPlease contact that phone support in order to get this issue resolved.
youthanks
