Stephen:
Hi there. Thank you for contacting EA FIFA Customer Support! My name is Stephen .
you:
Hi
Stephen:
Hi, how can i help you today?
you:
Hi I still have big problems with my Ultimate Team. I'm always finding cheaters who quit the matches early and i can't play. And almost always the same players who do this kind of cheating. With that, I have to try 10 times to accomplish a match. Why EA does nothing about cheats ? Whenever I complain, you give me the excuse that may be server problems, which is not true because they are always the same players who do this kind of thing.
Stephen:
Have you reported these players? We take cheating very seriously, however we will not discuss other players or any action taken against them.
you:
In the official forum has 1 topic with more than 70 pages of users complaining about cheaters:
http://forum.ea.com/uk/posts/list/1928843.page In this topic has an online petition that has been signed by more than 500 players. then, is not a problem of cheaters? with this bunch of people complaining?
Stephen:
If it is on the forums then I am sure that our community team will address the issue , I will forward the link.
you:
this topic is from last year ... and nothing was done until today.
Stephen:
I can't comment on a forum post I have not read. I am sorry.
Stephen:
Haev they reploied to it?
Stephen:
have they replied to it?
Stephen:
Do you wish to report a player?
you:
nobody of EA answered...
you:
Now look at the top 5 of the rankings game:
1 -
http://vvcap.net/db/kw3OwEf3sRZTXImrbFMd.png
2 -
http://vvcap.net/db/ZGTsorJqob4OSy-zBjYH.png
3 -
http://vvcap.net/db/dZlYa3auTA2vcxTadl2M.png
4 -
http://vvcap.net/db/XAbm6T4j3b_ZbBGrCLc4.png
5 -
http://vvcap.net/db/lxrI7sBG1T2h48p11egU.png
look at the number of wins them ... look this nonsense. This is no cheat?
Stephen:
I can only take a report of a specific player that you have played against and who has cheated. Any other issue will not be addressed here. I am sorry. Do you have a player that you have played against that you wish to report?
you:
well, every day I find several that quit at the beginning of match and will not let me play ... what should I do? report one by one?
Stephen:
I would ask that you take their names , you do not need to report them straight away. We have to have a report to investigate.
you:
a friend of mine made 3 videos showing some of them ... the description of videos have the origins of cheaters:
1 -
http://www.youtube.com/watch?v=-_F6nogXl5s
2 -
http://www.youtube.com/watch?v=dAHAQ99xaBM
3 -
http://www.youtube.com/watch?v=mHXbqNS6YT4
Stephen:
Ill add the Links, Is there anything else?
you:
I wish there was something that could block this type of player, not to play with them anymore ... that would solve the problem.
you:
I would inform the origin, block ... and would not play with him anymore.
Stephen:
This case will be closed and the information forwarded to our security team. You will receive no further updates on this case just as we would not discuss your account with anyone else.
Stephen:
I do understand how frustrating this is but they will investigate.
you:
yes, because it prevents players from playing normally ... it is pretty boring.
Stephen:
I will email this information now, Is there anything else I can help you with?
you:
so I think I might have a blockage of origin .... solve the problem.
Stephen:
What issue are you having with Origin?
you:
no no...
Stephen:
The web app?
you:
I thought of a method to block the origin of these players that cheat ...
Stephen:
Yes?
you:
and I do not find them in the game more ...
you:
there is a method like this?
Stephen:
You are blocking them on Origin?
you:
No...a friend did and said it did not work.
you:
he keeps finding these players ...
Stephen:
As I said I will send this to our security team, Is there anything else I can help you with?
you:
yes...send this video too:
http://www.youtube.com/watch?v=ZKyjDLJ26ZY
you:
this video shows how cheaters use programs to cheat the game.
Stephen:
UIm sure the team are aware of the programs used but I have added that too. Anything else ?
you:
no, only that
Stephen:
Then thanks again for contacting EA FIFA Customer Support. If you need any further assistance please do not hesitate to contact us again. Take care!
Stephen:
Bye!
you:
thanks
Stephen:
No problem.