Abaixo, segue o e-mail que recebi da microsoft
Hello Anderson,
Thank you for contacting Microsoft online support for XBOX. I am Marl and I will be helping you today with this issue.
We have received your email regarding your console being banned from Xbox live. I understand that you wish to clarify the grounds for the banning of your console. We appreciate the opportunity to assist you.
We've designed the Xbox LIVE service to help create a place where our members can interact and have fun online. To help protect that experience for our customers, the Xbox LIVE Enforcement team monitors the service for behavior that violates the Xbox LIVE Terms of Use and Code of Conduct. Violations of the Xbox LIVE Terms of Use and the Code of Conduct can result in a variety of actions, up to and including a permanent suspension of a console from connecting to Xbox LIVE. This page is meant to detail some of the reasons that a console could be permanently suspended from the service.
We take console suspensions seriously, and only take such action after a lengthy investigation by multiple teams. When a console is suspended from accessing the service, it will display the following message:
"This console has been banned for violations of the Terms of Use. To protect the Xbox LIVE service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations."
Consoles can be suspended from Xbox LIVE for a number of reasons including, but not limited to:
Console tampering: Physically opening the Xbox and modifying it to play illegitimate software.
Online fraud: Attempting to social engineer users, take over Xbox LIVE accounts, or other fraudulent activities.
Repeat egregious violations: Multiple actions taken on accounts on the console by the Enforcement team for disrupting the service or impacting users.
Customer Support for Xbox LIVE cannot undo an Xbox LIVE suspension for a console. Xbox LIVE console suspensions may also include permanent suspensions of Xbox LIVE accounts as well.
To avoid a console suspension, please review and follow the Xbox LIVE Terms of Use and Code of Conduct. We also recommend that you purchase Xbox 360 consoles new from reputable retail stores because previous owners may have violated the Terms of Use agreement which can lead to the console being suspended. Warranties on Xbox consoles are not transferable from the previous owner.
Everyone on the Xbox and Xbox LIVE teams want our members to have the best possible experience on our service. By following the Terms of Use and Code of Conduct, you can help us work to create safe and enjoyable experiences while enjoying Xbox LIVE.
For more information about cheating, banning, and feedback, visit the following Xbox Web site:
http://www.xbox.com/en-US/community/voices/majornelson/2005/20050207-majornelson.htm
RESUMINDO:
Ela diz que violei os termos de uso e que se eu quiser um console com todas as funções liberadas, eu devo comprar um xbox de uma loja respeitavel.
hehehe